Delivery & Returns


Factor ships worldwide. Delivery times will vary depending on your location and shipping method. During checkout, you may select standard ground shipping or faster delivery. 

For delivery within the United States, items usually leave our warehouse within 2 business days and arrive in 3-14 business days depending on your shipping method. Business days are Monday-Friday, excluding federal holidays.

For international delivery, please email us at regarding shipping method and duration. Please note that your country may charge taxes, customs fees, or import duties on your purchase for which you will be responsible.


Factor offers refunds for returns of products purchased in the United States and Canada and directly from To obtain a refund, the following conditions must be met:

  • Products must be unworn and unwashed, in their original condition and packaging, and with any tags still attached;

  • Returns must be by mail, standard ground shipping, and include the original packing slip or purchase receipt; and

  • Customer must send returns within 14 days from the date that the customer received the products.

After Factor receives the returned items, it takes approximately 7 to 14 days to process the return. Thank you for your patience.

For international customers, please choose your products carefully. Factor, at this time, is unable to accept returns internationally because of high shipping costs. For more information, please contact us at